Contact Us
The friendly staff at North Texas Family Medicine welcomes your call and looks forward to serving you. If you have any questions about our primary care services, please call our office at (972) 599-2567. To schedule an appointment, you can call us or use our secure online appointment request form.
Location & Phone
Phone: (972) 599-2567
Fax: (972)-599-9257
Hours: Monday – Friday, 8 am – 5 pm
Address:
4001 W. 15th Street, Suite 445
Plano, TX 75093
We are conveniently located on the northwest corner of 15th Street and Coit Road, inside the four-story Building III, which is connected to the Medical City Plano hospital by a skybridge across Coit Road. We are on bus route 451 of the DART bus system.
Free parking is available near Building III, as well as in the parking garage to the west of the building.
If you have an urgent medical need and need to talk to one of our doctors after our regular hours, please call our office at (972) 599-2567. A medical provider is on-call 24 hours a day. Your call will be returned promptly.
Medical Emergencies
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of North Texas Family Medicine and they will contact us.
Doctors at North Texas Family Medicine have hospital affiliations with Medical City Plano.
At North Texas Family Medicine, we accept most major commercial insurance plans. However, we are not Medicare providers nor do we accept health exchange insurance plans. Please contact your insurance company or you may call our office at (972) 599-2567 to find out if we accept your plan.
If your insurance requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.
If you are uninsured and pay with cash or credit card at the time of service, we are happy to extend you a 15% discount.
If you have a question related to your bill or insurance, please contact our billing specialists at (972) 599-2567.
Prescriptions and refills for established patients of North Texas Family Medicine are routinely issued during our regular office hours (see above). You can make your request by calling your pharmacy.
Refills are generally not issued during the evenings, weekends, or holidays, as the doctors may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.
If one of our doctors suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible.
Some referrals require insurance preauthorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require 3 business days for the processing of routine referrals
The following sites have been carefully selected to offer you the most up-to-date and reliable information on the internet:
- American Academy of Family Physicians
www.familydoctor.org
This is the AAFP's patient education website, which includes hundreds of handouts, brochures, flowcharts, and other resources. - American Academy of Pediatrics
www.healthychildren.org
This is the AAP's patient education website, which includes a symptom checker, immunization schedules, e-magazines and newsletters, and other resources regarding your child’s health, conveniently organized by age group.www.aap.orgThe AAP is a group of over 50,000 pediatricians promoting the health, safety, and well-being of infants, children, adolescents, and young adults. This website includes current news, immunization information, books on many topics available for purchase, and much more. - Centers for Disease Control and Prevention
www.cdc.org
The CDC is recognized as the lead federal agency for protecting the health and safety of people at home and abroad. Their website offers a library of health topics, a traveler's health section, and more. - Healthfinder
www.healthfinder.gov
A government-created compendium of online health care resources. - KidsHealth
www.kidshealth.org
KidsHealth is the largest and most-visited doctor-approved website providing health information related to children (from birth through adolescence). It is created by the Nemours Foundation and provides families with up-to-date, jargon-free, health information they can use. There are separate areas for parents, kids, and teens – each with its own design, age-appropriate content, and tone. - Mayo Clinic
www.mayoclinic.com
Sponsored by the Mayo Clinic, this site includes helpful information such as a drug database, health news and information, interactive health quizzes, an ask-a-doctor feature, and a pregnancy date calculator. - MedicineNet
www.medicinenet.com
On this website, you’ll find information about diseases, treatments, and medications, as well as a medical dictionary and medical news. Written by board-certified family physicians and subspecialists.
